Harvard Business

JUNE 13, 2017

All too often, a new change spends its first few quarters being undermeasured because the existing suite of metrics the organization uses haven’t been overhauled to reflect the new priorities. Part of the problem is that reallocating resources and changing metrics aren’t the glamorous work of strategic change.

How To 39

How To Metrics Resources Sales 39

Harvard Business

DECEMBER 29, 2016

Based on this study and our collective experience of working with thousands of business leaders, there are a number of obstacles and contradictions we see most often impact the ability to act ethically: Business transformation programs and change management initiatives. Cross-cultural differences. Creating an Ethical Workplace.

Ethics 31

Ethics Company Emotional Intelligence Study 31

Harvard Business

NOVEMBER 9, 2016

For example, leaders of the improvement project — such as a quality manager working together with an administrator or nurse manager — may decide to conduct a daily huddle to monitor processes introduced through improvement initiatives, along with creating visual management boards with simple metrics for easier tracking.

Healthcare 29

Healthcare System Operations Metrics 29

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 44

Methodologies Culture Metrics Company 44

Harvard Business

JULY 19, 2016

It took trial and error — including detailed debriefs of those using ABIe — to arrive at very specific and actionable answers and to put in place the governance, metrics, and change-management processes to make controlled, methodical updates. Don’t make your AI too lite.

Company 28

Company Knowledge Base Insurance Insurance 28

Harvard Business

AUGUST 31, 2018

In her organization, there was debate about whether their associates should change managers. After hearing feedback from all across the world, she chose to have employees change managers, even though it was unpopular among some. Adriane, a VP, reflected on having to make an unpopular decision.

Management 35

Management Leadership Culture Development 35

Harvard Business

OCTOBER 18, 2018

Alignment of common values enabled and motivated them to work through this change adoption together. Data and metrics can create an awareness of problems, a means to explore them, and a goal post to measure progress. Engage employees with data to explain the problem, its urgency, and how to address it.

Data 29

Data Culture Training Training 29

Harvard Business

MARCH 27, 2017

For magnitude, the metrics included size of capital investment or operational expenditure and time to expected benefits; the greater the investment or longer the time-to-benefit, the higher the point score.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Harvard Business

AUGUST 19, 2016

On top of all of this is the way departments emphasize quantitative performance: metrics that place more value on crimes solved, arrests made, and tickets written than on harder-to-measure accomplishments, such as dangerous situations diffused or avoided.

Culture 28

Culture System Training Training 28

Harvard Business

DECEMBER 13, 2016

They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics. Team members identified a clinic and met with its leaders to pitch the project.

Case Interview 28

Case Interview Insurance Insurance System 28

Harvard Business

NOVEMBER 23, 2016

We also measured operational metrics like quality, safety, satisfaction and financial scores to gauge our progress compared to national standards of excellence. And we continued to take the temperature of the organization by conducting surveys on employee engagement and culture.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

SEPTEMBER 14, 2017

Architect leaders can also emphasize other metrics, such as more students attending classes, more parents coming to parents’ evenings, and fewer staff member absences. They survived this challenge by moving the discussion away from this year’s test scores to the progression of students aged 11 to 13.

Research 28

Research Study Education Recruiting 28