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Sustainable Aviation: Emerging Trends and Opportunities

Tom Spencer

Figure 1 : Innovations from NASA will help the US meet its sustainable aviation goals. While electric vehicles are already replacing conventional automobiles, no electric aircraft is ready for large scale commercial production that can usher in a sustainable revolution in aerospace. Aerospace is one of the fastest growing markets.

Trends 88
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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.

Banking 88
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Manufacturing Companies Need to Sell Outcomes, Not Products

Harvard Business

Suppose you owned an airline and ordered an engine from Rolls-Royce or GE. A piece of machinery to meet a product need? This question has been top of mind lately among manufacturers aiming to drive profitable growth, triggering a fundamental shift to the way a business operates that increasingly focuses on outcomes.

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8 Issues that May Cause You to Lose Customers

Tom Spencer

Successful startups grow by building a product or service that meets the needs of customers. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. From airlines to banks we experience this all the time.

Banking 78
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6 Organizational Culture Change Strategies

Organizational Talent Consulting

Leaders need to be able to operate within and upon the business. If you are looking for a good discussion topic at an upcoming meeting, take some time to ask those attending how they would describe the organization's culture. The Journal of Product Innovation Management, 30 (4), 763-781. What is Organizational Culture?

Culture 76
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Sample Consulting Case Questions

Tom Spencer

Your client is a low-cost airline headquartered in Philadelphia with frequent service to cities along the East Coast of the United States. How should it price this product? Operations. It is currently summer, and Cabana is having trouble meeting demand. What is causing the decline in profits? What can we do about it?

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Don’t succumb to the ‘CX sacrifice’

1 to 1

Instead, Cerise and analysts from global research firm Omdia mapped a path to keep the workforce intact, more productive, and better-equipped to deliver an exceptional customer experience. The aspiration should be: Meet the customers where they are and deliver amazing service,” he said.