Harvard Business

NOVEMBER 22, 2016

An example is The North Face, which is experimenting with its Fluid Expert Personal Shopper tool, powered by IBM’s Watson, to provide customers with a more intuitive search experience through a natural language capability. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Start small.

Insurance 28

Insurance Insurance Industry Turnaround 28

1 to 1

AUGUST 18, 2021

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy.

Retail 26

Retail Strategy Strategy Strategy& 26

Harvard Business

MAY 25, 2016

But get it just right and your sales efforts can drive productivity and growth. This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management. First, support frees up frontline sales employees to be more productive. Sales support is critical.

Sales 39

Sales ROI Efficiency Operations 39

Harvard Business

AUGUST 9, 2016

These buy outs shifted agency from owners to managers; “corporate raiders” worked with high-yield debt to fund these turnarounds. In phase three, PE firms are not simply holding companies waiting to dispose of the property, nor are they operating companies seeking to integrate their acquisitions into an existing business.

Talent 28

Talent Real Estate Financial Operations 28

Harvard Business

NOVEMBER 30, 2017

Without the breathing room to invest in new equipment and technologies, smaller manufacturers may be up to 40% less productive than large companies—a gap so sizable that it drags down the entire sector’s performance. It’s clear why pain in the domestic supplier base matters from a policy perspective.

McKinsey 28

McKinsey Turnaround Pharmaceuticals Benchmarking 28

Harvard Business

MAY 20, 2016

Smart companies understand that workspaces are a business tool. The New York headquarters housed over a third of its workforce, including developers, the sales team, operations, and leadership. What are the most satisfying attributes of the existing workplace that sustain productivity?

Exercises 38

Exercises Meeting Real Estate Survey 38

Harvard Business

SEPTEMBER 8, 2016

After studying and working with hundreds of companies in free fall, we’ve identified concrete steps that leadership teams can take to engineer successful turnarounds and transformations. From there, the team began to create rules to determine when the company could add products and elements. Other companies can do the same.

Company 28

Company How To Turnaround Engineering 28

Harvard Business

MAY 18, 2017

I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them.

Management 32

Management Turnaround Engineering Benchmarking 32