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Why John Deere Measures Employee Morale Every Two Weeks

Harvard Business

Traditionally, they might get vendors such as Gallup to survey employee engagement. As mentioned above, most large companies conduct an extensive employee survey every year or two to measure motivation or engagement. Deere managers call it a “motivation metric” or even a “happiness metric.”

Metrics 47
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Does Effective Leadership Really Matter?

Organizational Talent Consulting

While working with a large Forbes Top 25 Private Company, we quantified the value of leadership using internal key business metrics and various cognitive and behavioral leader assessments. Executive leadership and organizational performance: Suggestions for a new theory and methodology. & Lord, R. Collins, J. HarperBusiness.

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The Most (and Least) Empathetic Companies, 2016

Harvard Business

Methodology. This year’s index builds on the methodology of last year’s. Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric. companies and 10 Indian companies.

Company 28
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

Innovation is the goal at other campsites, where diverse stakeholders are assembled with specific tasks and equipped with special facilities and methodologies (say, design thinking) to achieve them. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking.

Company 39
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Gallup Says Seasonally-Adjusted Unemployment Climbs to 8.6%; Who to Believe (Gallup or the BLS)?

MishTalk

Gallup''s P2P metric estimates the percentage of the U.S. Additionally, while both Gallup and BLS numbers are based on robust surveys, there are important methodological differences between the two. Payroll to Population employment rate (P2P), as measured by Gallup, dropped to 43.7% in August, from 44.6% in August 2012.

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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. What is a CSAT rating? What is a CES rating?

Metrics 26
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You Don’t Need an “India Strategy” — You Need a Strategy for Each State in India

Harvard Business

For instance, a recent survey of more than 3,000 Indian companies, by government think tank NITI Aayog, reports that it takes an average of 156 days to get land allotted from the government in India. We always urge you to read the methodology carefully.