Progressus

NOVEMBER 10, 2023

Like KPIs, critical success factors play a key role in setting goals and driving improvements – but they’re far from interchangeable. For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area.

Agile 52

Agile Tools Data Talent 52

Harvard Business

MAY 17, 2018

Now it’s trying to move from a software platform to a robotics lab to build self-driving cars. In core functional or process transformation initiatives — which are often driven by digitization — we’ve seen examples of people analytics being used to measure activities and find embedded expertise.

Culture 46

Culture Strategy Strategy Strategy& 46

Harvard Business

APRIL 20, 2017

He found that increased transparency led workers to conceal information, even when that information was beneficial, such as process improvements they’d discovered. For example, supervisors can clearly articulate at what stage of a project it’s appropriate to include them in email communication.

Culture 39

Culture Study Software Survey 39

Harvard Business

OCTOBER 29, 2018

For example: Constant display changes that take hours to set up and break down — hours that could have been spent on much-higher-value work like helping customers and trying out process improvements. We see roadblocks like this all the time and, if you do any store shopping, so do you.

Retail 29

Retail Operations System Transportation 29

Harvard Business

OCTOBER 23, 2018

While America has continued leading the world in terms of investment in basic science research, it has lost the ability to do the kinds of process improvements that are essential for innovation. Take the example of lithium-ion batteries. ” But it should be possible for the United States to reverse these developments. .”

Engineering 30

Engineering Government Automotive Research 30

Harvard Business

OCTOBER 4, 2018

For example, every year, during the annual business planning cycle I always notice that managers propose a larger budget. Improve Productivity: What can we do to complete tasks more quickly? When automation is coupled with process changes, the resulting impact can be substantial.

Productivity 38

Productivity Tools Meeting Efficiency 38

Harvard Business

MAY 18, 2017

The barrier of entry into farming technology has dropped, as cloud computing, computing systems, connectivity, open-source software, and other digital tools have become increasingly affordable and accessible. Entrepreneurs can now deliver solutions to small-size African farms at cost models that farmers can afford.

Tools 35

Tools Financial Data System 35

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. ” Should, for example, the robo-adviser display Amazon-esque suggestions like, “Investors like you also considered… ?” ” So they did.

Engineering 28

Engineering Company Data Enterprise 28