article thumbnail

How to Provide Safe and Comfortable In-Person Training as People Return to the Office

Clarity Consultants

Instead, proceed in a methodical fashion. Keep eLearning programs operating or use virtual participation methods – like video conferencing software – to allow employees to attend remotely if the need arises. Don’t be overzealous with your reintroduction. That way, it will feel more comfortable as class sizes grow.

Training 113
article thumbnail

5 Ways AI is Revolutionizing Instructional Design

Clarity Consultants

Instructional Design Consultants Use AI-Driven Tools to Evaluate Learner Progress Instructional design consulting firms that use AI often harness the technology to support the effective and efficient evaluation of learner progress. For example, gamification-style features include leaderboards, rewards, and leveling up.

Tools 115
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

(Value Stream) Map Your Way to a Better Post-Covid Future

Markovitz Consulting

Here are three examples of how their maps have helped them see into their processes more clearly and make changes to become more efficient. When the VSM made the non-value-added wait time shockingly clear, the leadership team integrated video into the process to eliminate shipping.

Sales 147
article thumbnail

Competitive Advantage in Consulting and in Life

CaseInterview.com

It didn't even occur to me to try to do this early in my career, but it would have been much more efficient if I had been more thoughtful about this. For example, I have two acquaintances who, in high school, both had an eye for fashion and design. She works for one of the major fashion labels. Life is easier. of all Americans.

article thumbnail

4 Autopsies of Big Change Management Failures

LSA Global

Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. This company was doing great as the leader in video rentals. The company failed on multiple fronts. Autopsy #3 – Blockbuster. Viacom purchased them for a whopping $8.4 billion in 1991.

article thumbnail

Call Length Is the Worst Way to Measure Customer Service

Harvard Business

The effect of options like company websites, discussion boards, YouTube videos, and so on is that they siphon off the low-complexity issues. Related Video. See More Videos > See More Videos > Despite these obvious problems with AHT, managers are reluctant to eliminate the metric from rep scorecards.

Metrics 35
article thumbnail

Lead to the future: leadership imperatives for success

Brimstone Consulting

Where once our communications happened in a point-to-point fashion that mirrored our org chart, now our day began with a video teleconference where thousands from around the world would hear and share the latest information available.”. Our mandate was to scale the effectiveness of small, elite teams onto the enterprise level.