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(Value Stream) Map Your Way to a Better Post-Covid Future

Markovitz Consulting

Value stream maps (VSMs) show both the material and the information flow in any kind of end-to-end process such as order to cash, or new product introduction. Here are three examples of how their maps have helped them see into their processes more clearly and make changes to become more efficient. What is value stream mapping?

Sales 147
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Competitive Advantage in Consulting and in Life

CaseInterview.com

Your career will be much more productive and successful if you can find a "game" (a profession) that plays to your strengths and competitive advantages, instead of one that constantly exposes your weaknesses. For example, I have two acquaintances who, in high school, both had an eye for fashion and design. Life is easier.

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4 Autopsies of Big Change Management Failures

LSA Global

Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. This outsized, rugged, status-symbol of a GM product failed to see the writing on the wall. This company was doing great as the leader in video rentals. Autopsy #2 – Hummer.

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Lead to the future: leadership imperatives for success

Brimstone Consulting

When Andy Frawley took on the roles of Chief Executive Officer and Vice Chairman of the Board of Directors in July 2018, the company faced several challenges, including business inefficiencies stemming from a recent merger and inapt product and go-to-market strategies.

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How are retailers responding to mobile shopping?

freshminds

As consumers increasingly use their mobiles to become more knowledgeable about products - and even use their phones as an in-aisle companion whilst shopping in-store - the influence of mobile phones on shopping is something a consultant cannot ignore in their financial and business model advice. Comparison websites. Payment Apps.

Retail 40
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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

The effect of options like company websites, discussion boards, YouTube videos, and so on is that they siphon off the low-complexity issues. Related Video. See More Videos > See More Videos > Despite these obvious problems with AHT, managers are reluctant to eliminate the metric from rep scorecards.

Metrics 31
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Hardware is sexy, but it's software that matters

Seth Godin Blog

No significant steps forward in word processing, spreadsheets, video editing, file sharing, internet tools, conferencing, etc. It's tempting to treat the user interface as a piece of fashion, some bling, a sort of jewelry. Keynote, a presentation program that hasn't been improved in years. IOS 10, which replaces useful with pretty.