Culture Metrics Operations Video 
Organizational Talent Consulting
JANUARY 16, 2023
While most companies are investing significantly in building analytics capability, the benefits can't be fully realized until the company culture supports data-driven decision-making. Here are the seven characteristics of a data-driven culture and practical steps any leader can take to architect culture. Upadhyay & Kumar.
Consulting Matters
DECEMBER 16, 2022
It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. All three create the culture and work environment. And they don't see the impact on culture and environment, especially if leaders are not thoughtful in their decisions and communication.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
DECEMBER 1, 2016
One large media organization faces large incumbent players and operates in a market that is growing quickly. Rather than using traditional top-down management practices, the company organized itself into small business units, each of which operates in a local geography. We call this operating structure the “network of teams.”
Harvard Business
FEBRUARY 22, 2017
Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? AHT is a culture killer. Related Video.
Harvard Business
OCTOBER 10, 2017
Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Building Balanced Cultures. Metrics emphasized speed.
Harvard Business
JUNE 23, 2016
Instead of debuting a new, tech-savvy firm that would, in the words of chief digital officer Anne Vasquez, be like “having a tech startup culture meet a legacy corporate culture,” it came off as buzzword-laden and naive. Or that all we need to wow audiences is to scrape together more videos by automating the process?
Harvard Business
OCTOBER 6, 2016
To help them in their new roles, companies spend almost $14 billion a year on courses, books, videos, coaches, tests, and executive education programs — and such spending rose 10% last year. The culture at GE, for example, centers on execution, simplicity, and innovation. But there’s little evidence that much of this works.
Expert insights. Personalized for you.
52 
Let's personalize your content