Harvard Business

MAY 17, 2016

Interbank, a Peruvian retail bank, engaged IDEO to design a more accessible banking experience for the emerging middle class in Peru. One pivotal moment of co­design occurred during a day of live prototyping in a retail branch. As you try out these approaches, remember that no single intervention is likely to change a system.

Company 44

Company Retail Banking Meeting 44

Harvard Business

SEPTEMBER 13, 2016

Change initiatives fail when senior leaders don’t see that their organizations are social systems. This system is highly resistant to change, as anyone who as ever tried to “impose” change on a system knows. Every previous change effort had failed.

Pharmaceuticals 28

Pharmaceuticals System Retail Examples 28

Management Consulted

NOVEMBER 6, 2016

They came up with incredible solutions in change management and supporting tools for the human resources side of marketing and sales. 16 Retail Consulting. #27 In 1987, ZS was employed by a large U.S. corporation to reorganize, redesign, and reallocate U.S. sales force teams. It was the mother of all projects. Practice Areas.

Case Interview 100

Case Interview Interviews Sales Pharmaceuticals 100

Harvard Business

MARCH 20, 2017

The effective executive knows this to be true, and welcomes change into some parts of the organization, while holding it at bay from others. Consider Amazon: The company has almost single-handedly transformed major parts of the retail, logistics, and internet sectors in just two decades.

eBook 34

eBook Operations Retail Management 34

Harvard Business

JULY 27, 2016

So, to align company leaders, Schultz gathered 200 senior managers from around the world, sent them out to local retail shops to better understand the customer’s point of view, and then brought everyone back together. Starbucks was coping with the global economic crisis and experiencing a rapid decline in profits.

Company 28

Company Sports Conference Retail 28

Harvard Business

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). We see an interesting pattern across the professionally managed companies, those whose CEOs were hired by the board. They Use Culture Change to Drive Engagement.

Methodologies 53

Methodologies Culture Metrics Company 53

Management Consulted

NOVEMBER 2, 2015

In March 1992, KPMG began to reorganize itself, choosing six lines of business: financial services; government; health care & life sciences; information & communications; manufacturing, retailing, & distribution; and special markets & designated services. In August 1999, Cisco Systems Inc. Business Process Management.

Interviews 100

Interviews Culture Consulting Case Interview 100

Harvard Business

JANUARY 12, 2018

A study by Deloitte estimated that “assets under automated management” (including hybrid offerings) in the U.S. This would represent between 10% and 15% of total retail financial assets under management. At the end of 2016, Fitch Ratings estimated that all robo-advisors managed under U.S.$100B

Strategy 28

Strategy Strategy Strategy& Consulting 28

Harvard Business

OCTOBER 26, 2016

Tasked with rethinking the bank’s retail approach, she’d rejected the traditional path of expanding the branches. But the IT systems we’ll need to put in place to handle the loan applications are complex. And as long as he’s still executing on your decisions, there’s no problem.”

Case Study 28

Case Study Case Studies Study Banking 28