Remove Change Management Remove How To Remove Metrics Remove Operations
article thumbnail

Have you designed your change and project management capabilities?

Kates Kesler

Change management is not just a skill or a process. Integrated portfolio management. . Change management (CM) excellence. . Project management (PM) excellence. How should we organize project and change management practitioners? . Where do we need leadership and management? .

article thumbnail

How to Move from Strategy to Action

LSA Global

With a clear line of sight , each function, each team, and each individual employee understands exactly how they are to operate and where and when they will interact with others. Agility and a Learning Mindset The 90-day operational road map provides guidelines, but there will inevitably be unforeseen roadblocks.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.

article thumbnail

Steps to Redesign Your Customer Experience

LSA Global

And a successful redesign of the customer experience requires the active involvement of your entire organization , from the ground up, in understanding at each level how to deliver the best customer experience possible, each and every time. Steps to Redesign Your Customer Experience.

Metrics 36
article thumbnail

The 6 Top Leadership and Management Development Mistakes to Avoid

LSA Global

Teaching these managers how to charter and lead a team would not align with their reality. To avoid this leadership and management development mistake, ensure that each offering has clear and agreed-upon criteria that identifies the attributes of the target audience who will benefit the most.

article thumbnail

How to Get Health Care Employees Onboard with Change

Harvard Business

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The feedback could be tough at times.

How To 28
article thumbnail

4 Steps to Sustaining Improvement in Health Care

Harvard Business

These high-performing health systems offered a key insight: To sustain change, you need a strong strategy for engaging and standardizing the work of frontline managers. From their efforts, we derived four steps on how to get started with introducing new standard work processes for point-of-care staff.