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Future-proofing your job against the robots

Comatch

There is little that machines, robots, and software-based AI won’t be able to do in the future – apart from feeling and acting in a human and emotionally intelligent way. “Our so-called “soft skills” are what make us human. Awesome, isn’t it?

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Effectively Leading Organizational Change, Part 2

Peter Stark

We have learned a lot by isolating the Best of the Best Organizations and their leaders to learn what they do differently from their peers in the overall PBS Benchmark. Organizations in the Best-of-the-Best Benchmark are rated 18 points higher when it comes to communicating changes in a timely manner.

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Business intelligence vs. predictive analytics: Turn key differences into advantages

1 to 1

It encompasses data mining, data visualization, performance benchmarking, and descriptive analytics—techniques for parsing data to generate reports, performance measures and trends to reveal insights and make better business decisions. Business intelligence answers the questions, “who are our most valuable/least valuable customers?”

Data 26
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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

Even though we were following the typical playbook — posting open positions on job boards that specialize in attracting candidates from underrepresented groups, sponsoring events, giving scholarships, and training our employees on inclusion and hidden bias — we weren’t seeing progress. Native American, 18.1%

Company 34
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What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Consider the case of an online advertising and software company serving car dealers. Those behaviors can serve as the basis of training, reinforced daily by front-line managers. Automate account management. Algorithmic pricing.

Sales 35
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Management Consulting versus Investment Banking

Management Consulted

Managers rarely yell, coworkers try to help each other out whenever possible, and companies are organized to provide consultants support with training, expertise, etc. Call me biased, but I received the best years of business training possible in my time at McKinsey. This attitude permeates all interactions. 3 SKILL DEVELOPMENT.

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