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Fathom integration for better Business Guidance

ConsultX

Fathom is to world’s best financial & performance reporting software. That includes Training, Certification, Support, Software, Resources, and more, so you can grow a highly profitable business to suit your lifestyle. Accounting Software. How does Fathom work? What do we use Fathom for?

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Future-proofing your job against the robots

Comatch

There is little that machines, robots, and software-based AI won’t be able to do in the future – apart from feeling and acting in a human and emotionally intelligent way. “Our so-called “soft skills” are what make us human. Awesome, isn’t it?

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5 Steps to Disrupt and Improve Your Talent Pipeline

Organizational Talent Consulting

found that only 25% of thought that training actually improved employee performance. What if you could mine external sources of data on competencies from benchmarking sites, skills from social networking sites, and talent availability from employment sites? Getting more from your training programs. Corporate Executive Board.

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Effectively Leading Organizational Change, Part 2

Peter Stark

We have learned a lot by isolating the Best of the Best Organizations and their leaders to learn what they do differently from their peers in the overall PBS Benchmark. Organizations in the Best-of-the-Best Benchmark are rated 18 points higher when it comes to communicating changes in a timely manner.

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Business intelligence vs. predictive analytics: Turn key differences into advantages

1 to 1

It encompasses data mining, data visualization, performance benchmarking, and descriptive analytics—techniques for parsing data to generate reports, performance measures and trends to reveal insights and make better business decisions. Business intelligence answers the questions, “who are our most valuable/least valuable customers?”

Data 26
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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

Even though we were following the typical playbook — posting open positions on job boards that specialize in attracting candidates from underrepresented groups, sponsoring events, giving scholarships, and training our employees on inclusion and hidden bias — we weren’t seeing progress. Native American, 18.1%

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