Harvard Business

JANUARY 31, 2017

Our research shows that digital transformation is paying off for those who embrace it: Digitally transformed organizations (“digital leaders”) performed much better than organizations that lagged behind (“digital laggards”), effectively creating a “digital divide” across companies. for leaders and 3.2%

Company 28

Company Operations Data Benchmarking 28

1 to 1

DECEMBER 13, 2021

Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

DECEMBER 8, 2016

In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. For example, here are the 10 stages a client of mine identified in their employee journey: sourcing and recruiting. pre-boarding.

Benchmarking 28

Benchmarking Culture Groups Operations 28

Harvard Business

JUNE 12, 2017

A vast body of research shows that the hiring process is biased and unfair. ” In the workplace, this “can stymie diversity, recruiting, promotion, and retention efforts.” ” In the workplace, this “can stymie diversity, recruiting, promotion, and retention efforts.” So where should you start?

Case Interview 28

Case Interview Interviews Resumes Software 28

Harvard Business

FEBRUARY 28, 2018

Forty years ago, two companies were known for aggressively recruiting minorities on college campuses: IBM and Xerox , both considered hot tech companies of that era. To continue to improve, we need benchmarking of employer-reported public data to help identify corporate leaders in diversity. Hayon Thapaliya.

Metrics 32

Metrics Analysis Data Benchmarking 32

Organizational Talent Consulting

MARCH 7, 2022

recruiting, rewarding, recognizing, and developing innovation champions. For example, the research demonstrated that increasing problem-solving freedom among employees decreased product innovation. Benchmarking in the process of creating a culture of innovation in hotel companies. Are your followers taking risks and innovating?

Culture 52

Culture Boston Consulting Group Leadership Recruiting 52

MishTalk

MAY 6, 2014

Companies To investigate the potential intermediate to long-term ramifications of the ACA, GMI Research constructed a proprietary model to evaluate how companies might, over time, move away from the traditional health care insurance relationship with employees.

Healthcare 72

Healthcare Report Insurance Insurance 72

Harvard Business

SEPTEMBER 27, 2018

They couldn’t recruit fast enough. No market research or benchmarking data would have suggested it. At the root of the problem was Fintona’s own success — they’d grown so quickly that their call center had tripled in size over five years to serve their growing number of clients.

Company 47

Company Metrics Financial Benchmarking 47

MishTalk

JANUARY 26, 2015

A new report by the American Transportation Research Institute (ATRI), an arm of the American Trucking Associations, confirms what most trucking executives have been saying publicly for years: trucking costs are rising, with some components increasing sharply. In fact, they are rising. It found the average marginal cost per mile was $1.68

Education 28

Education Hotels Transportation Industry 28