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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

And research shows that once women and people of color join tech companies, retention rates are much lower than that of white men, often due to bad treatment in the workplace. They recruited a group of 30 individuals, ages 18-20, who expressed interest in the program. Women leave tech companies twice as fast as men do.

Company 39
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6 ways to renew (and stick to!) your CX vows

1 to 1

Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26