The Ways Customers Use Products Have Changed — but Brands Haven’t Kept Up
Harvard Business
MAY 15, 2018
Provide them with a platform to participate in your products and services — as Coca-Cola managed to do with its personalized “Share a Coke” initiative — and then you have the chance to embed people directly into the narrative or fabric of your brand. For example, Nike fulfills seasonal needs of the market (i.e.
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