Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.

Banking 78

Banking Airlines Insurance Insurance 78

Management Consulted

APRIL 2, 2017

Bain’s major industries of importance in the Middle East include Airlines & Transportation, Media, Mining, Oil & Gas, Retail, Private Equity, Social & Public Sector, Technology, Telecommunications, Utilities and Alternative energy (the oil will run out one day!). in revenue (wow!). Bain & Company. bravo Deloitte!).

Oliver Wyman 160

Oliver Wyman Consulting Deloitte Real Estate 160

Management Consulted

JUNE 14, 2015

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. In fact, one of our interview coaches, Michael Hecht, used to work for The Seabury Group and now works for Delta Airlines as a member of their Skymiles team.

Groups 100

Groups Interviews Culture Case Interview 100

Harvard Business

APRIL 12, 2017

United Airlines has leapt into a brand disaster of mythic proportions. The company’s stock lost hundreds of millions of market cap , but the damage to the brand (and future sales) may be far higher. United (and its airline peers) had better wake up fast to this new reality as well. Three themes seem critical.

Airlines 46

Airlines Video Operations Policies 46

Harvard Business

AUGUST 29, 2018

These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

APRIL 11, 2017

Among those that have met that fate in recent months are initiatives at Target, Alaska Airlines, Coca-Cola, the New York Times, and Chubb. Is anyone responsible for ensuring these projects don’t fall through the cracks, or drop to the bottom of the sales force’s priority list?

Survey 38

Survey Groups Energy Research 38