Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28

Metrics Retail Sales Automotive 28

Harvard Business

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists. The implication?

Efficiency 58

Efficiency Airlines Study Operations 58

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. Changes in their behavior led to both lower carbon dioxide emissions (by 21,500 metric tons) and an estimated $5.4

Efficiency 28

Efficiency Metrics Study Groups 28

Harvard Business

AUGUST 7, 2018

” Metrics were developed to monitor these, and targets were set before moving on. It can even involve immersing yourself in the stakeholder experience by going through it, e.g. the senior executives of an airline might travel at the back of the plane to get a feel for what economy passengers experience. The reason?

Case Interview 53

Case Interview Groups Small Business Examples 53

Harvard Business

AUGUST 29, 2018

In a pricing scenario, for example, your case for investment may first count FTE hours saved by moving away from manual calculations, but the bigger goal is showing how you’re improving prediction accuracy and ultimately how this work is improving margins, share of wallet, or other growth metrics.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy. Adapted from.

Energy 28

Energy Airlines Culture Retail 28