Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( See Agile Program Measurements to Visualize and Track Progress and Measure Cycle Time for my suggestions of what to measure.

Management 92

Management Agile Metrics Video 92

Kates Kesler

APRIL 7, 2022

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. Center-led is not just a structure or reporting system. What is “center-led”. An Example.

Agile 65

Agile Enterprise Metrics Talent 65

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

System 39

System Healthcare Metrics Operations 39

Kates Kesler

DECEMBER 16, 2013

Very large multi-national product companies need to find creative ways to enjoy the benefits of scale while remaining agile. Agility and scale rarely co-exist in the design of the organizational operating model. So why is it so hard to create networked, agile teams in large, global product companies? The global/local tension.

Agile 50

Agile Analysis Apparel Resources 50

Harvard Business

JUNE 13, 2018

But, what about the application of AI and ML to agile development, testing and even portfolio management? For nearly two decades, many companies have utilized the principles within the Agile Manifesto to deliver faster time-to-market than traditional, or linear development models. Focus on Outcomes, not Metrics.

Agile 31

Agile Development Management Software 31

Harvard Business

JUNE 19, 2017

If software has eaten the world, then agile has eaten the software world. And there is no shortage of information and advice on how agile should be implemented in your tech organization. For example, a Google search for “agile software development” returns over 14 million results. Related Video.

Agile 28

Agile Software Case Interview Video 28

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. As a manager, while you might have a bunch of metrics, most of those measures don't help you manage. ( See Agile Program Measurements to Visualize and Track Progress and Measure Cycle Time for my suggestions of what to measure.

Management 52

Management Agile Metrics Video 52

LSA Global

APRIL 4, 2022

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences.

Metrics 36

Metrics Comparison System Agile 36

Kates Kesler

JULY 24, 2020

To fix those you need to clearly understand the underlying systemic issues and organization design decisions that have led to the issue in the first place. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards.

Talent 65

Talent Metrics Accenture Development 65

Kates Kesler

JULY 22, 2020

To fix those you need to clearly understand the underlying systemic issues and organization design decisions that have led to the issue in the first place. Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Metrics and Rewards.

Talent 65

Talent Metrics Accenture Development 65

Johanna Rothman

MARCH 6, 2020

This is one of the reasons Mark and I wrote From Chaos to Successful Distributed Agile Teams. Your team might not need an agile approach. This includes the team's board and the team's metrics. I wrote Lessons Learned from Leading Workshops about Geographically Distributed Agile Teams with Shane Hastie back in 2013.

Agile 80

Agile Tools Management Metrics 80

Harvard Business

MAY 24, 2016

They do this with methods proven useful in accelerating software development, such as “ Agile ,” and which are increasingly being used for hardware product development, too. Several groups, covering about 100 employees, have adopted this system. Insight Center. Operations in a Connected World. Sponsored by Accenture.

Metrics 46

Metrics Survey Software Operations 46

Kates Kesler

NOVEMBER 29, 2015

Many companies eager to implement a new organization structure simply do not have the wisdom, patience, and discipline to change the larger system. Leaders do not know how and are not motivated to work in a matrix – metrics and reward systems continue to reinforce lack of enterprise thinking.

Enterprise 50

Enterprise Metrics Operations System 50

Harvard Business

MARCH 12, 2018

In fact, there’s a part of our brains called the seeking system that creates the natural impulses to learn new skills and take on challenging but meaningful tasks. And, when our seeking systems are activated, we feel more motivated, purposeful, and zestful. .” ” At first, Tom wasn’t deterred.

Management 53

Management System Metrics Examples 53

Harvard Business

AUGUST 29, 2018

Typically they end up as an app or a custom feature in an Enterprise Resource Planning (ERP) system. Yet it also gives you an agile way to work: you don’t waste time or dollars when there are no results, and you develop a fast-fail mentality to learn what works and what doesn’t. Shift 3: See people as multipliers of value.

Strategy 28

Strategy Strategy Strategy& Agile 28

Kates Kesler

JULY 2, 2015

The “global operating model” (GOM) is the means to manage this complexity, this tension, this need for both leverage and agility. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

Enterprise 50

Enterprise Operations Agile Metrics 50

1 to 1

APRIL 21, 2022

The key to an omnichannel approach is giving the support team access to customer data and metrics across any channel. In addition to making customers happy, an omnichannel contact center adds value by centralizing data and tools under one system, which reduces resolution time while increasing efficiency and savings.

Benchmarking 26

Benchmarking Agile Metrics Company 26

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? As companies move to more agile operating models , they must learn to balance accountability with autonomy. How do banks switch customer relationships from branch offices to mobile phone screens?

Strategy 28

Strategy Strategy Strategy& Company 28

Harvard Business

MARCH 22, 2017

The metrics also changed. OpenTable recently launched a companion app just for restaurants to make better use of the data they’ve been collecting through their reservation system. Marketers are adopting the business practices of entrepreneurs such as lean startup and agile development. The results?

Marketing 49

Marketing Agile Fashion Sales 49

Harvard Business

JULY 1, 2016

But only recently have elevator companies found a way to personalize the solution by coordinating sensors in building employees’ access badges with systems that calibrate where each elevator should be to optimize wait times. That, in turn, has allowed the elevator companies to revamp their business models.

Productivity 44

Productivity Engineering Accenture Banking 44

1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26

Metrics How To Survey Software 26

Johanna Rothman

JULY 27, 2023

They could find the details in their defect tracking system, but they had no idea of the magnitude of the problem, where the problems lay, or how long they took to fix anything. See What Lifecycle or Agile Approach Fits Your Context? Almost all of these clients think they are using an agile approach.

How To 80

How To Agile Productivity Data 80

Harvard Business

NOVEMBER 7, 2018

They come with a theory about what needs changing, which they assume will improve the system. That can be helpful, but by not looking at the experience from the patient’s own perspective, they may well not recognize where the system has lost its relevance to patients’ needs. Step 7: Measure progress.

System 28

System Healthcare Methodologies Metrics 28

Comatch

MARCH 22, 2022

However, there are very few metrics to really measure this. And the available metrics, at least on a company level, are not very forward-looking for decision-makers or people who want to invest. Arcturus has the advantage of being agile and, acting in a focused way, can innovate quickly.

Financial 52

Financial Metrics Data Industry 52

Harvard Business

DECEMBER 13, 2017

Defining and tracking success metrics. Contemporary organizations may do this process in a more agile and collaborative way, but the expectation is that PMs know best about what customers need and engineering is there to serve. They can get “lost” in the system and have to deal with more politics and tight budgets.

Productivity 28

Productivity Management Engineering Case Interview 28

Progressus

OCTOBER 25, 2023

Digital agility. Technology enables greater agility. While these changes might seem like a lot to take on at once, they represent a path toward agility, adaptability, and long-term resilience. Businesses are increasingly embracing tools that allow them to adapt to changing conditions. Digitalization” shouldn’t inspire dread.

Data 52

Data Agile Tools Talent 52