Harmonious Workplaces
DECEMBER 5, 2023
Everywhere you look online during the 2023 holiday season, you’ll see three things: A ridiculous amount of ads for products you don’t need or want… but might buy anyway. What better time could employers have than to onboard new talent during a season of joy? Compilation videos of holiday decorating fails. Struggling to strategize this?
1 to 1
SEPTEMBER 21, 2022
These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. But, is that good strategy to meet the current moment and prepare for 2023?
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Asamby Consulting
FEBRUARY 1, 2023
The 5 Growing Pains of Service-Based Businesses in 2023 (and how to overcome them) A service-based business is great because it is easy to start. Standardizing delivery to ensure operational efficiency In order to grow your service-based business, you need to balance two things. And standardizing your delivery on the other hand.
Organizational Talent Consulting
APRIL 10, 2023
Operations - improving customer service and identifying production errors and defects. One way to rise above the talent challenge is with workforce planning. Identify the roles that will be strategic, operational, and supporting for introducing AI to your company. The AI Index 2023 Annual Report. References: Beckett, E.
Organizational Talent Consulting
MARCH 11, 2024
Leaders facing environmental conditions like today without scenario planning will likely either stop strategic planning and only operate in the short term or take too much risk and gamble on one specific future. Organizational Talent Consulting. Start by identifying what signals movement in each driver and scenario. HR Magazine.
Harmonious Workplaces
OCTOBER 24, 2023
Facilitated by Christina Walsh, the topic of discussion involved the “refraction points” (Nour, 2023) in our lives and careers , which bend our trajectory in new directions. I also handled recruitment, payroll, inventory management, and other store operations. References De Botton, A. The School of Life: An Emotional Education.
Organizational Talent Consulting
OCTOBER 30, 2023
In an interview, the commander said he didn't know what specific time frames looked like but could guarantee the recovery operations would not be stuck on stupid. 2023 Global Leadership Forecast. Organizational Talent Consulting. At the time, the community was paralyzed and lacked direction. Campbell, M., Baltes, J.I.,
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