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Newsletter or Blog: which is better?

Rod Burkert

changes in airline rules for pet travel), and access to free products and services provided by her sponsors. So in January 2018, I copied all of my previous newsletters and videos to a blog on my website. She also writes a monthly newsletter to the list of people who opted in to receive it. What does Rod do?

Travel 40
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Implementing Great Customer Service

Confessions of a Consultant

The legendary book ‘Moments of Truth’ by Jan Carlzon, detailed the business turnaround enacted at Scandinavian Airlines Systems (SAS) and was on the executive best-seller bookshelf in the late 1980’s. Next Blog: January 1 st 2018. It’s hardly a new idea. I hope Santa brings you something nice.

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To Make Better Decisions, Combine Datasets

Harvard Business

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. In a complex system, however, elements can potentially interact in different ways each time because they are interdependent.

System 28
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3 Questions About AI That Nontechnical Employees Should Be Able to Answer

Harvard Business

But I think we get closer to the heart of AI in 2018 when we think about small and mundane ways in which AI makes work just a little easier. People do not need to know how to fly a plane to be able to spot sensible new airline routes. Instead, they need to know approximately what a plane can and cannot do.

Data 34
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What the Big Mergers of 2017 Tell Us About 2018

Harvard Business

The remix of this sector, too, started early on, with automotive and airline mergers in the late 1990s and then again around the great recession. Yes, the mighty tech gods are fighting for control of the machines that run our world. How we move. Tech deals are also changing the way we move from one place to another.

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What Retail Can Teach Health Care About Digital Strategy

Harvard Business

Imagining the same ad for a healthcare provider in 2018, even an innovative provider, is a stretch. Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Retail 28
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Competing in the Huge Digital Economies of China and India

Harvard Business

Every Chinese citizen’s “social credit score”, drawing upon public and private data sources can determine what services – from no-deposit apartment rentals to booking airline tickets to dating to government services — are accessible to the citizen. Simultaneously, India’s high growth rate of 7.7%