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Implementing Great Customer Service

Confessions of a Consultant

The legendary book ‘Moments of Truth’ by Jan Carlzon, detailed the business turnaround enacted at Scandinavian Airlines Systems (SAS) and was on the executive best-seller bookshelf in the late 1980’s. Next Blog: January 1 st 2018. They have now developed a new hybrid grape that acts as an anti-diuretic.

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Newsletter or Blog: which is better?

Rod Burkert

The Guide gives you insight about matters like firm performance, compensation, billing rates, marketing, and practice development. changes in airline rules for pet travel), and access to free products and services provided by her sponsors. So in January 2018, I copied all of my previous newsletters and videos to a blog on my website.

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To Make Better Decisions, Combine Datasets

Harvard Business

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. Firms have been developing models that predict how their customers will behave for years. This idea is not new, of course.

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Competing in the Huge Digital Economies of China and India

Harvard Business

In our Digital Evolution Index (DEI), we place them in the “digital south” which means the full deployment and adoption of online systems is still in development. Currently, China is ahead on the major economic metrics: to add as much to its GDP as China will in 2018, India would need to grow by 40%.

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3 Questions About AI That Nontechnical Employees Should Be Able to Answer

Harvard Business

But I think we get closer to the heart of AI in 2018 when we think about small and mundane ways in which AI makes work just a little easier. People do not need to know how to fly a plane to be able to spot sensible new airline routes. Instead, they need to know approximately what a plane can and cannot do.

Data 31
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9 Sustainable Business Stories That Shaped 2016

Harvard Business

The UN also agreed to slash emissions from the airline industry. This week, Canada announced it would tax carbon nationally by 2018. At the state level, New Jersey passed a big new gas tax , and Oregon , Illinois , and California developed robust energy and climate policies. In the U.S.,

Energy 28