Implementing Great Customer Service
Confessions of a Consultant
DECEMBER 10, 2017
The legendary book ‘Moments of Truth’ by Jan Carlzon, detailed the business turnaround enacted at Scandinavian Airlines Systems (SAS) and was on the executive best-seller bookshelf in the late 1980’s. Next Blog: January 1 st 2018. It’s hardly a new idea. I hope Santa brings you something nice.
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