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Moving the needle on good quality thought leadership

The Source

We look at this through the lens of our longstanding ratings methodology that takes a client-eye view of thought leadership effectiveness, specifically around the four pillars of quality: differentiation, appeal, resilience and prompting action. Bear in mind that we recommend that any piece of thought leadership scoring less than 8.0

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How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

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Gallup Says Seasonally-Adjusted Unemployment Climbs to 8.6%; Who to Believe (Gallup or the BLS)?

MishTalk

The uptick in unemployment this August compared with August of last year is the first year-over-year increase since Gallup was able to begin tracking yearly changes in 2011. Additionally, while both Gallup and BLS numbers are based on robust surveys, there are important methodological differences between the two.

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The More Senior Your Job Title, the More You Need to Keep a Journal

Harvard Business

” He noted a 2011 Newsweek article that said, “Brain scans show that handwriting engages more sections of the brain than typing [and] it’s easier to remember something once you’ve written it down on paper.” The methodology offered here did not happen right way, but came after many trails and errors.

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What the Best Transformational Leaders Do

Harvard Business

In 2011 the board selected as the new CEO one of its own members, Heinrich Hiesinger, a Siemens executive with experience supplying technology to many industries. Editor’s note: Every ranking or index is just one way to analyze and compare companies or places, based on a specific methodology and data set.

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Challenging Our Own Mental Models Our Growth as Consultants.

Consulting and Organizational Management

Challenging Our Own Mental Models Our Growth as Consultants (Part 3 of 3) By Jim Smith on March 19, 2011. One response to “Challenging Our Own Mental Models Our Growth as Consultants (Part 3 of 3)” Mike Herder March 28, 2011 at 8:42 am | Permalink. Guest Writer Submissions. To Subscribe to a Blog. See Part 2 of 3 ).

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Robots Will Replace Doctors, Lawyers, and Other Professionals

Harvard Business

In 2011 the Vatican granted the first digital imprimatur to an app called “Confession” which helps people prepare for confession. Increasingly, doctors are using checklists, lawyers rely on precedents, and consultants work with methodologies. Insight Center. The Automation Age. Sponsored by KPMG.

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