Hotels Leadership Operations Talent 
Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.
Organizational Talent Consulting
JULY 24, 2023
The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). Organizational Talent Consulting.
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Harmonious Workplaces
OCTOBER 24, 2023
L&D, goal-setting theory of motivation, and leadership training took shape during those five years with the band. Here I learned how to improve performance by working as a team and the value of transformational leadership from intrinsically motivated people. What a funny place to find wisdom — a hotel lobby shop!
Harvard Business
JUNE 22, 2016
From there, you will delve into the less-well-known intangible assets such as the talents and skills of your workforce, the IP that exists within your organization, and networks of people and organizations that exist outside the traditional boundaries of your firm. Organizational transformation must begin with a leadership transformation.
Harvard Business
FEBRUARY 1, 2017
Employees were invited to a meeting where leadership discussed its mobile business imperative. Westin, the hotel chain, awards its top innovators a five-day exotic trip each quarter. Doing so helps spread the value of innovation into areas responsible for the broader operating model. Develop Talent to Develop the Culture.
Management Consulted
FEBRUARY 5, 2017
The office is incredibly diverse, with some of the best talent from 35+ countries and folks that speak 29 languages. Interesting, the office in New York is very transient and has a hoteling system (so you don’t have an assigned desk) – so if you sign up for Deloitte NYC, be prepared to travel all the time.
Harvard Business
NOVEMBER 12, 2018
I served as CMO for Deloitte Consulting and then Starwood Hotels & Resorts, and when I have coached executive teams through transformations, I’ve seen many teams at an impasse with their CMO. In many cases, the incapacity to successfully support the sales operations has been the downfall of a CMO.
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