Martinka Consulting

MARCH 27, 2021

The headlines about the Texas freeze and energy disaster caught my attention. The bottom line is Texas officials had been warned many times over the last 30 years about their energy infrastructure not being winterproof. Get to the point you do as little as possible with the day-to-day operations. Know what you are going to do.

Small Business 40

Small Business Energy Real Estate Financial 40

Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 33

Operations Culture Deloitte Accenture 33

Rick Conlow

JUNE 3, 2021

With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

Turnaround 52

Turnaround Training Training eBook 52

Rick Conlow

JUNE 3, 2021

With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

Turnaround 52

Turnaround Training Training eBook 52

Harvard Business

OCTOBER 8, 2018

.”) This allows leaders to focus on their team members’ well-being and to measure the impact of new processes, technologies, and care models on the well-being of physicians, nurses, and staff. They also enable them to make changes as-needed before fatigue and frustration are imbedded within a system’s operations and culture.

Metrics 28

Metrics System Healthcare Culture 28