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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

The headlines about the Texas freeze and energy disaster caught my attention. The bottom line is Texas officials had been warned many times over the last 30 years about their energy infrastructure not being winterproof. Get to the point you do as little as possible with the day-to-day operations. Know what you are going to do.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith.

Banking 78
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6 Turnaround Tactics for a Failing Team

Rick Conlow

For example, one organization I worked with had no training and were last in their market. With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in.

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6 Turnaround Tactics for a Failing Team

Rick Conlow

For example, one organization I worked with had no training and were last in their market. With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in.

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Don’t Neglect Your Customers During a Merger

Harvard Business

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. companies were deciding to move R&D to China to be closer to manufacturers, suppliers, and talent as well as to reap lower development costs and higher-growth markets.