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Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

The headlines about the Texas freeze and energy disaster caught my attention. The bottom line is Texas officials had been warned many times over the last 30 years about their energy infrastructure not being winterproof. Get to the point you do as little as possible with the day-to-day operations. Know what you are going to do.

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8 Reasons that May Cause You to Loose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 88
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8 Issues that May Cause You to Lose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 78
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6 Turnaround Tactics for a Failing Team

Rick Conlow

Over 80% of managers fail according to leadership derailment studies. Keep in mind that it takes skill to manage team dynamics. See this– SPICA: Team Management Skills. ) With training for multiple process improvement action teams, they won the JD Power Award. Do What Most Other Managers Do Not Do!

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6 Turnaround Tactics for a Failing Team

Rick Conlow

Over 80% of managers fail according to leadership derailment studies. Keep in mind that it takes skill to manage team dynamics. See this– SPICA: Team Management Skills. ) With training for multiple process improvement action teams, they won the JD Power Award. Do What Most Other Managers Do Not Do!

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Don’t Neglect Your Customers During a Merger

Harvard Business

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. They’re defined by high levels of “buy-in” from owners, investors, managers, and employees. Mind the Mittelstand.