Remove Development Remove Energy Remove Operations Remove Process Improvement
article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. You are not transparent or operate in bad faith. Operate in good faith: Your relationship with your customer does not stop at the point of sale.

Banking 78
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Turnaround Tactics for a Failing Team

Rick Conlow

With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

article thumbnail

6 Turnaround Tactics for a Failing Team

Rick Conlow

With training for multiple process improvement action teams, they won the JD Power Award. If employees could operate as a well – oiled machine without training and coaching, you would not be in the mess you are in. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

article thumbnail

Keeping Human Stories at the Center of Health Care

Harvard Business

Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 28
article thumbnail

How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. companies were deciding to move R&D to China to be closer to manufacturers, suppliers, and talent as well as to reap lower development costs and higher-growth markets.

article thumbnail

What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

Multinational companies operating in Mexico are facing a great deal of uncertainty. With the confirmation of Robert Lighthizer as United States trade representative, the long-delayed start of the formal process to begin renegotiation of NAFTA with Canada and Mexico can move forward. Renegotiating NAFTA.