Remove Culture Remove Education Remove Metrics Remove Sales
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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

This type of leadership creates a culture of trust, respect, and open communication within the organization. 10 Cultural Principles of Servant Leadership Embrace the ten key principles of servant leadership. By elevating the needs of their team members, servant leaders create an environment in which employees feel valued and respected.

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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

Culturally engrained employee recognition and appreciation matters in today’s workplace. For example, one of our clients wanted to increase sales results with existing customers. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand.

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How to Improve Your Business English

Harvard Business

Our company EF Education First annually releases the world’s largest study of English proficiency in various countries and industries. Over the years, we have found, again and again, that a country’s English proficiency correlates closely with metrics of innovation and overall economic well-being. Working Across Cultures.

How To 53
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Digital Leadership Is Not an Optional Part of Being a CEO

Harvard Business

To promote innovation and local service, the company hires people with entrepreneurial backgrounds and gives them freedom to design promotions, sales programs, and marketing events however they like. The senior leadership team meets often to look at metrics and trends. What’s unique about this company’s leadership?

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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. What not to do. Don’t optimize for efficiency. Your goal is success.

Metrics 47
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Nearly Half of Companies Say They Don’t Have the Digital Skills They Need

Harvard Business

The word “digital” used to mean your company’s investments in IT, and perhaps social media readiness, but now it’s bigger, touching on your company’s overall culture. Jump ahead to 2017, and that same metric is just 18%.

Company 41
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How Women of Color Get to Senior Management

Harvard Business

Others wanted power in order to bring out the best in their teams and foster an inclusive culture. I had a very diverse team with a very different and strong culture. It was a huge lesson for me in that, as a leader, [I had to] to learn the culture. They confidently seize opportunities.