"Process Mining"? Sounds Like a Waste of Time.
Markovitz Consulting
MAY 1, 2019
What kind of current state analysis only has interviews with no observational data? For example, the global chemical company Chermours used process mining to analyze their order-to-cash process: It took the process mining effort four months to uncover how the actual process was performing (not just what the ERP documentation stated).
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