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Case Study: When You Have to Choose Between Core and New Customers

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. They both knew that he did care and was under pressure from Carlton to improve the bottom line, but he hated the idea that profits had to be part of MMC’s core strategy.

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A.T. Kearney Interview & Culture

Management Consulted

1997 – First Global Prize, an annual business school case study competition for potential recruits, awarded. Kearney’s innovation practice: collaborative innovation, innovation portfolio management, innovation strategy and R&D performance strategy. Marketing & Sales. Firm hires 2,000th employee.

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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

Many consulting firms spend time writing about their methodologies or writing about their own case studies to self-promote. We also publish a quarterly magazine. We started the magazine. Or “Can you come and speak at my sales meeting?” It’s a very crowded market out there. What kind of steps are you taking?

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To Reduce Complexity in Your Company, Start with Pen and Paper

Harvard Business

The voluminous case studies and articles about the firm would fill entire file cabinets in the typical business school storage area. Nokia’s CEO was featured on the cover of Forbes magazine in 2007, with the headline “Nokia: A billion customer and counting. I start by making a model of the business.

Company 28
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Why CRM Projects Fail and How to Make Them More Successful

Harvard Business

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. And the sales team — well, they mostly hated it. The result?

Sales 43
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Delivering an Unforgettable Customer Experience - Think customers.

1 to 1

Customer Strategy Trends. Search. ); 1to1 Magazine. Customer Strategy. Sales Effectiveness. 1to1 Case in Point. Strategy Speaks Blog. Customer Strategy. Sales Effectiveness. Sales & Marketing Effectiveness. Strategy Speaks. Marketing Research Articles. CRM Best Practices.

Media 51
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Better Data Analysis; Improved Business Performance - Think.

1 to 1

Customer Strategy Trends. Search. ); 1to1 Magazine. Customer Strategy. Sales Effectiveness. 1to1 Case in Point. Strategy Speaks Blog. Customer Strategy. Sales Effectiveness. Sales & Marketing Effectiveness. Strategy Speaks. Marketing Research Articles. CRM Best Practices.