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Why CEOs Can’t Dance Redux

Rick Conlow

By not dancing, CEOs cost their companies billions of dollars of lost employee innovation, productivity, and customer service. Among CEO top priorities are sales growth and profit. Customer loyalty generates sales growth and profit. No wonder the #1 issue on employee engagement surveys is the lack of communication.

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What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. We’ll focus here on what the sales organization should be doing now to prepare for the next recession, with an eye toward using new digital tools.

Sales 39
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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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Track Customer Attitudes to Predict Their Behaviors

Harvard Business

There’s a similar assumption underlying much of the discussion around how to measure the return on marketing investment, where it seems to be tacitly accepted that attitudinal insights are insufficient at senior decision-making levels, and behavioral insights represent today’s benchmarks.

Survey 28
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The First Step to Fixing U.S. Manufacturing

Harvard Business

These returns were sustained by improvements in both profit margins and sales growth, and they were notably higher than those posted by large manufacturers headquartered in Western Europe, South Korea, Japan, and China. It’s clear why pain in the domestic supplier base matters from a policy perspective. But the future trajectory of U.S.

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Friday Fusion: July 10, 2020

Tsavo Neal

Here’s an example of what he does taken from one of his services pages : I’ll make many recommendations, but the four areas we’ll examine the most closely are these: The first is benchmarking. What should you do if you hate making sales calls? View sales calls from a different perspective. That is not what sales is about.

Sales 15
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4 Habits of People Who Are Always Learning New Skills

Harvard Business

In one survey of more than 50,000 learners who completed MOOCs on Coursera, 72% reported career benefits such as doing their current job more effectively, finding a new job, or receiving a raise. If you want to know what sales skills and technologies are becoming most important, talk to some high-level salespeople. Sabina Nawaz.