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Deep Dive into Customer Segmentation (Part 1 of 2)

Tom Spencer

Think about apparel products: in many countries, stores are still the primary place to buy clothes whereas in China, physical stores are in decline in favour of e-commerce. Due to the boom of the internet, nearly one third of apparel and footwear was sold online in 2018 (vs 1% in 2010). Psychographic segmentation. Last words.

Apparel 103
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Consulting Case Interviews at Non-Consulting Firms

Tom Spencer

Now, case interviews for non-consulting industries tend to really intimidate candidates. However, the key takeaway is that good quality material for consulting interview prep will be perfectly well-suited to preparing you to face case interviews in other industries as well. Why are case interviews so similar across industries?

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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

TTEC identified the top reasons (intents) customers contact companies across different industries for customer support. What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing.

Data 29
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Currency Lessons: Think a Sinking Currency is Always Good For Manufacturers?

MishTalk

But recall what Brazil''s finance minister said on March 3, 2012 in a currency war declaration on the US: " When the real appreciates, it reduces our competitiveness. Bhatia, head of the enterprise business at television maker Videocon Industries, said in an August 21 interview. Mike "Mish" Shedlock.

Apparel 76
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Can Index Funds Be a Force for Sustainable Capitalism?

Harvard Business

The investment industry is changing. These two trends may seem separate—or, some people believe, incompatible—but together I believe they have the power to improve finance’s role in the world. Hiroshi Watanabe/Getty Images. Index funds can be a force for sustainable capitalism. This is not just case-by-case evidence.

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Organizational Fitness for Growth: Five Insights for CEOs

Kates Kesler

We recently completed a study for the CEO of a very well known, global sports-apparel brand company. Our sports-apparel CEO had the right idea in challenging his team to think about the organization and ask: are we fit for growth, given our strategies going forward? Learning from Big Companies.

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7 Charts Show How Political Affiliation Shapes U.S. Boards

Harvard Business

We also found that industry matters. Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican.