LSA Global
JUNE 20, 2017
Our organizational alignment research at more than 400 companies across eight industries found cultural factors account for 40% of the difference between high and low performing companies in terms of growth, profitability, customer satisfaction, customer retention, leadership effectiveness and employee engagement. Too much fine print.
Organizational Talent Consulting
JUNE 12, 2023
There are many different definitions for leadership, but most would agree it is about influence. Southwest Airlines operates within an industry routinely made fun of for its poor customer service; however, it is known for the opposite. Advanced culture change leadership. It is not about changing but about survival. Schein, E.
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LSA Global
DECEMBER 7, 2020
Culture’s Impact on a Company’s Success A healthy, high performing, and aligned corporate culture is an emotional energizer and makes talent and business strategy execution easier; an unhealthy and misaligned culture is a drag on performance. Southwest Airlines) and some strong cultures hurt performance (i.e.,
Harvard Business
APRIL 13, 2017
Another example I often give concerns the use of fuel- and carbon-efficient flight practices in the airline industry. million in fuel costs for the airline and reduced emissions of more than 21,500 metric tons of CO 2 over the eight-month period of the study. The implication? An estimated cost savings of $5.37
Consultant Ninja
MAY 4, 2009
Equity Private reflects the worst of the PE industry - an incredibly intelligent person focusing their talents on convincing others that they are the smarter than anyone else through the use of intellectual bullying.". In fact, such machinations inevitably prove detrimental to comprehension and sabotage the imparting of any and all knowledge.
Harvard Business
JANUARY 19, 2018
Wilson was an industry outsider (he had previously worked as a management consultant and the head of corporate planning at an airline), whom Stemberg described as a “provocateur” and an “in-your-face kind of guy.” He said while his successor had considerable talents, he failed to conform to these social rules.
Harvard Business
JULY 22, 2016
Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. New talent is one of the first requirements, but companies that want to adapt their business model to digital platforms need the willingness to build and manage an entirely different sort of asset. All three options require capital.
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