LSA Global

APRIL 4, 2022

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences. This is where the leadership plays an absolutely fundamental role.

Metrics 36

Metrics Comparison System Agile 36

Kates Kesler

NOVEMBER 29, 2015

Despite large-scale, well-funded change initiatives, sophisticated communication programs, and countless worldwide leadership summits, the hard work of bringing these complex organization designs to life often lacks focus or is not sustained over the three or more years that it typically takes to fully embed new ways of working.

Enterprise 50

Enterprise Metrics Operations System 50

Kates Kesler

JULY 2, 2015

The “global operating model” (GOM) is the means to manage this complexity, this tension, this need for both leverage and agility. It is the artful combination of organizational structure, process, governance forums, metrics and reward systems that tie together global business units and functions with far-flung geographic market units.

Enterprise 50

Enterprise Operations Agile Metrics 50

Harvard Business

MARCH 12, 2018

In fact, there’s a part of our brains called the seeking system that creates the natural impulses to learn new skills and take on challenging but meaningful tasks. And, when our seeking systems are activated, we feel more motivated, purposeful, and zestful. .” ” At first, Tom wasn’t deterred.

Management 53

Management System Metrics Examples 53

Harvard Business

NOVEMBER 22, 2017

Why is one insurance company deep into an agile transformation while another is experimenting with it only at the edges of its business? As companies move to more agile operating models , they must learn to balance accountability with autonomy. How do banks switch customer relationships from branch offices to mobile phone screens?

Strategy 28

Strategy Strategy Strategy& Company 28

Harvard Business

MARCH 22, 2017

The metrics also changed. The leadership team conducts a weekly evaluation to assess, “Is what we’re doing working?” OpenTable recently launched a companion app just for restaurants to make better use of the data they’ve been collecting through their reservation system. The results?

Marketing 47

Marketing Agile Fashion Sales 47

Harvard Business

DECEMBER 13, 2017

Defining and tracking success metrics. Contemporary organizations may do this process in a more agile and collaborative way, but the expectation is that PMs know best about what customers need and engineering is there to serve. They can get “lost” in the system and have to deal with more politics and tight budgets.

Productivity 28

Productivity Management Engineering Case Interview 28