article thumbnail

The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top

1 to 1

Plans that are awarded four or more stars earn a 5% bonus on CMS payment benchmarks, as well as higher rebates which are used to provide better member benefits. McKinsey & Company estimated in a report that in 2020, MA plans in aggregate received around $12.2 in 2020 to 2 in 2021. billion in stars-related payments.

System 26
article thumbnail

Wearable Technology in Healthcare

Tom Spencer

Based on a recent study by Global Industry Analysts , the global market for wearable medical devices is projected to eclipse $4.5 billion by 2020. Based on a recent study by Global Industry Analysts , the global market for wearable medical devices is projected to eclipse $4.5 billion by 2020. Image: Pixabay.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. TTEC identified the top reasons (intents) customers contact companies across different industries for customer support.

Data 29
article thumbnail

6 ways to renew (and stick to!) your CX vows

1 to 1

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience? Are we keeping our CX vows to customers and employees? Renewing your CX vows begins with the basics.

Metrics 26
article thumbnail

What the Best Transformational Leaders Do

Harvard Business

How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Has this transformation had impact on customers and its industry in the past decade? They Use Culture Change to Drive Engagement.

article thumbnail

Clash of Generations - Boomers vs. Millennials: Attitude Change Will Disrupt Wall Street and Corporate America

MishTalk

Boomers: Born 1946-1964 Generation X: Born 1965-1981 Millennials: Born 1982-2003 Brookings Study Excerpts Millennial Dominance Millennial Values By 2020, Millennials will comprise more than one of three adult Americans. Let''s start with a couple of demographic definitions then a look at the study.

Survey 78
article thumbnail

5 Steps to Disrupt and Improve Your Talent Pipeline

Organizational Talent Consulting

However, industry experts forecast that your talent challenges will become increasingly severe by 2030. Industries and the labor market are changing so fast that it is no longer an option for leaders not to be paying attention to the trends that will impact their business and the workforce. Workforce challenges are nothing new.

Talent 52