2020 Benchmarking Industry Recruitment 
1 to 1
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience? Are we keeping our CX vows to customers and employees? Renewing your CX vows begins with the basics.
Harvard Business
MAY 8, 2017
How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Has this transformation had impact on customers and its industry in the past decade? They Use Culture Change to Drive Engagement.
Expert insights. Personalized for you.
26 
Let's personalize your content