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JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. TTEC identified the top reasons (intents) customers contact companies across different industries for customer support.

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

OCTOBER 5, 2017

For example, internet-of-things sensor applications are envisioned to deliver a wide range of services , from smart water to industrial controls to e-health. trillion by 2020, and $3.5 To set an aspirational but realistic target, we created a benchmark that combines the best attributes of these advanced digital nations.

Benchmarking 33

Benchmarking Government Policies Case Study 33

Harvard Business

MAY 8, 2017

How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Has this transformation had impact on customers and its industry in the past decade? They Use Culture Change to Drive Engagement.

Methodologies 51

Methodologies Culture Metrics Company 51