Keeping the Human Element in Customer Service While Using AI and Chatbots - SPONSOR CONTENT FROM TELEPERFORMANCE
Harvard Business
SEPTEMBER 11, 2018
These connected customers also expect an omnichannel approach to interactions: They want the convenience and accessibility of online self-service, but they also want access to talk with a human agent when problems get confusing or complex. So how can companies deal with balancing these hybrid demands for both digital service and human touch?
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