Rick Conlow
MARCH 1, 2023
Operates with position power. Offers little training or coaching. Provides on-going training and development. So, keep learning: read leadership books, attend seminars and webinars, and get a personal coach. Also, go here for this video training: The Servant Leader Coach. Communicates ambiguity. Owns the problems.
1 to 1
SEPTEMBER 21, 2022
On the other hand, hiring skilled labor and retaining a trained workforce continues to be challenging in the current market. These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. But, is that good strategy to meet the current moment and prepare for 2023?
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Kraft Kennedy
SEPTEMBER 12, 2022
We’re sharing hightlights from an information-packed session with Kraft Kennedy CTO, Chris Owens, and our partners at Savvy Training, covering the “5 Pitfalls to Avoid When Adopting New Technologies”. The session kicked off with a big reveal (no beating around the bush in these speedy webinars!). Then, Savvy came in to train.
Rick Conlow
NOVEMBER 29, 2019
Sometimes that change means operating on yourself! Begin operating on your own situation by simply counting the how many times the letter f appears. Enroll in 4-6 education and training programs every year. Attend webinars every week. In the process, he changed accepted medical practice. Keep learning -diligently.
1 to 1
MAY 4, 2020
Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty. Set up a peer-to-peer communication channel for informal conversations and collaborations, such as over a messaging app, in addition regular training and coaching sessions.
1 to 1
MAY 19, 2020
TTEC’s webinar, Shifting Back: How to prepare for what’s next in the contact center , discussed the innovations needed to build a long-term digitally resilient organization. Before COVID-19, many contact centers were operating in varying degrees of centralized hubs. Here are three strategies worth embracing. Then build from there.
Jerry Fletcher
SEPTEMBER 19, 2020
The best software has the ability to simplify complex operations and make understandable answers available speedily. Then my client offered a book in a webinar he was doing with 2 other experts. The changes can be incredibly powerful like a search engine that does complex Boolean searches based on answers to questions in English.
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