Interviews Metrics Survey Training 
LSA Global
JUNE 26, 2017
Our annual Best Places to Work employee engagement surveys find that less than 50 percent of employees report their managers provide relevant and valuable input, and most managers we interview find the performance review process to be a monumental waste of time. To get this right, have people design their metrics with you.
LSA Global
APRIL 21, 2017
But, after analyzing surveys and following up on exit interviews at clients, it seems that many do not understand how to really get work done day-to-day, how to build effective relationships within the unique cultural parameters, and how to effectively use the company’s business systems and processes. Train on systems.
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Harvard Business
JANUARY 2, 2018
I found that 98% of the workers I surveyed over the past 20 years have experienced rude behavior and 99% have witnessed it. This starts in the interview process when you have the opportunity to articulate your values to prospects during the hiring process. You also have to train employees to understand and respect them.
Harvard Business
MARCH 10, 2017
From customer surveys, the supplier learned that 60% of customers prefer to interact with sales reps by email, 30% by phone, and fewer than 10% by in-person meetings. We also conducted traditional qualitative research, such as interviews and ride-alongs, to shed light on the root causes.
Harvard Business
OCTOBER 6, 2016
We surveyed and interviewed executives from more than 2,000 companies, asking extensive questions about how they develop leaders, how their companies are managed, how they coordinate their work, and what their organizational culture looks like.
Harvard Business
JUNE 7, 2017
Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Replace your CEO’s mental model with new success metrics. Survey your peers to help curb overconfidence.
Harvard Business
OCTOBER 9, 2017
In their medical training , physicians often are taught to maintain a clinical distance and an even temperament. Some health professionals claim that workload and other factors have compressed medical encounters to a point that genuine conversation with patients is no longer possible or practical. We disagree. Reimagining Roles.
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