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HR Leaders Need Stronger Data Skills

Harvard Business

” In today’s tightening labor market, HR leaders must work relentlessly to develop and recruit people who advance digital transformation across their organizations. We base this claim about HR’s digital skills gap on the results of our latest global leadership survey.

Data 46
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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

In a 2014 survey , 55% of executives said a major constraint to investing in training was that they did not know how to measure success. And in another survey, 87% said they cannot calculate quantifiable returns on their learning investments. These metrics can be converted into an estimate of ROI for the employer.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

While the focus of many spaces is to create new digital products and services, evidence from broader coworking surveys suggests other roles could benefit from this practice. User satisfaction surveys consistently rank them as the favorite aspect of corporate coworking. The latter is crucial.

Company 36
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New Supply Chain Jobs Are Emerging as AI Takes Hold

Harvard Business

James Wilson debunks the widespread misconception that AI systems will replace humans in one industry after another. And 92% of executives surveyed said supply chain workforces will be upskilled and enabled to interact and work with machines seamlessly. It does not mean human workers will become obsolete.

System 28
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Fix Your Social Media Strategy by Taking It Back to Basics

Harvard Business

A recent CMO Survey indicates that marketers plan to double their spending on social media in the next five years. Also consider your industry, the recent performance of the brand, and the current traditional marketing promotions for the product and its competitors. Laura Schneider for HBR. Define the status quo.

Media 28
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The Comprehensive Business Case for Sustainability

Harvard Business

Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%. In that year, these improvements resulted in 15,000 metric tons of CO2 emissions avoided and savings of nearly $11 million. ” Improving risk management.

Study 28