Rick Conlow

JUNE 3, 2021

Team failures, which sit at about 60% , demoralize employees, reduce productivity, cost companies billions of dollars, and inhibit innovation. With the same product, policies, and people). If you are the leader you will need to know how to do this or need to engage a trained facilitator to help you. Peer into the Looking Glass.

Turnaround 52

Turnaround Training Training eBook 52

Harvard Business

OCTOBER 4, 2018

To find more time, leaders will need to identify opportunities to eliminate work, reduce workload, or improve productivity by working closely with their teams. By eliminating these lower-value internal projects, our teams were able to engage with our customers more deeply, leading to increased product adoption rates.

Productivity 50

Productivity Tools Efficiency Meeting 50

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. And that was something that that big box consultancy didn’t offer.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 49

Metrics Engineering Efficiency Operations 49

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. We now have expert solutions often in search of problems. Read more.].

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 32

Operations Culture Deloitte Accenture 32

Harvard Business

JUNE 2, 2016

Over the last 20 years, digital design and collaboration tools have fundamentally altered how firms approach innovation. In the pre-digital era, product and service development was usually conducted by experts working inside firms or through expert vendors hired by those firms. The specialist mode. The network mode.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28

Harvard Business

APRIL 12, 2016

.” Here’s how it worked: At the beginning of each program, participants identified a challenging and complex problem in their business or function (e.g., product pricing, operational efficiency, customer service, etc.). Someone else designed an experiment to get a plant operation down to zero accidents.

Development 28

Development Leadership Operations Efficiency 28

Harvard Business

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care. Sensitivity to operations.

Healthcare 28

Healthcare Efficiency Methodologies System 28

Consulting Matters

APRIL 24, 2020

And our topic today is really focusing on those product companies. After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems.

Engineering 28

Engineering Company Data Enterprise 28