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(Value Stream) Map Your Way to a Better Post-Covid Future

Markovitz Consulting

But if you want to thrive in the post-COVID world, you’ve got to start working on operational improvements now. Value stream maps (VSMs) show both the material and the information flow in any kind of end-to-end process such as order to cash, or new product introduction. COVID travel restrictions made those customer visits impossible.

Sales 147
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Lead to the future: leadership imperatives for success

Brimstone Consulting

To take advantage of this opportunity place focus on building agility, aligning the organization, operating as a team of teams, and developing your people. Resilient organizations, ones that excel at change, operate as a team of teams. Build Agility. Breweries pivoted to making hand sanitizers. Take the example of V12.

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How to Brand a Next-Generation Product - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Like Apple, most consumer-centric companies deal with the dilemma of how to brand the next- generation of an existing product. Product upgrades make up the majority of corporate research and development activity. For the first group, the entire series of printers was branded in a sequential fashion, from 2300W to 2900W.

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4 Autopsies of Big Change Management Failures

LSA Global

Borders began as a standard bricks-and-mortar bookstore in Michigan in 1971 and grew to employ almost 20,000 workers before it ceased operations in 2011. Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. Autopsy #1 – Borders. billion in 1991.

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5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business

And at Greycroft, a venture capital firm, investor Teddy Citrin has laid out a veritable map for the further disruption of every consumer products category. “I’m constantly using and testing new platforms — live video, posts on Facebook, Instagram stories, and more. ” Give Employees Direct Access to Consumers.

Media 37
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The Rise of WhatsApp in Brazil Is About More than Just Messaging

Harvard Business

Listing it on the company’s Facebook and Twitter profiles and right on the product package is a good place to start. A chef helped consumers by sharing photos and videos of techniques to use and alerting them when it was time to remove the dish from the oven. They should be able to receive, manage, and respond to users.

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Call Length Is the Worst Way to Measure Customer Service

Harvard Business

The effect of options like company websites, discussion boards, YouTube videos, and so on is that they siphon off the low-complexity issues. Related Video. See More Videos > See More Videos > Despite these obvious problems with AHT, managers are reluctant to eliminate the metric from rep scorecards.

Metrics 31