Harvard Business

OCTOBER 13, 2016

The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. Formal training programs can teach high-potential leaders the competencies they need to think globally and manage cross-culturally.

Emotional Intelligence 28

Emotional Intelligence Talent Culture Leadership 28

Harvard Business

DECEMBER 29, 2016

More often the dilemmas were the result of competing interests, misaligned incentives, clashing cultures. Cross-cultural differences. Most leaders in the study reflected on how rapidly their businesses had globalized over the last 10 years and how ethical issues can be profoundly difficult when operating across different cultures.

Ethics 39

Ethics Company Emotional Intelligence Study 39

1 to 1

APRIL 28, 2022

In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.

Retail 26

Retail Efficiency Emotional Intelligence Operations 26

Harvard Business

JULY 5, 2016

If you’re leading a team or an organization, how can you help manage the emotional culture of the people you’re responsible for? Emotional Intelligence is a cornerstone of leadership and it involves understanding our own and others’ emotions and navigating them affectively – not suppressing them.

Emotional Intelligence 46

Emotional Intelligence Research Analysis Leadership 46

1 to 1

MAY 10, 2021

Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Hiring the Right People.

Sales 26

Sales How To Emotional Intelligence Efficiency 26

Harvard Business

DECEMBER 12, 2016

Research from Google’s people operations department — its term for human resources — confirms the importance of these two qualities. Emotional Intelligence. 3 Ways to Better Understand Your Emotions. For people to work together, they need to know that both labor and credit will be shared. compassion).

Emotional Intelligence 28

Emotional Intelligence Recruiting Recruitment Groups 28

LSA Global

MAY 31, 2020

You are operating in a different medium and do not have the safety net that more personal and more informal opportunities for connecting can provide. Are you fostering a culture of connection and a good team rhythm? Acknowledge Individual and Cultural Differences. Learn the tips to better manage virtually.

Management 36

Management Meeting Emotional Intelligence Training 36

Harvard Business

MAY 3, 2016

“Of course, they will need to be intelligent. But they’ll also need to have a high level of cultural and emotional intelligence.” ” In other words: “An insatiable need to learn about other cultures.” It’s about really engaging in the culture and learning to be vulnerable.”

Education 30

Education Development Leadership Emotional Intelligence 30

Harvard Business

DECEMBER 15, 2017

Some health care businesses use duplicate dyad management structures—one to oversee the clinical enterprise and another to oversee the business and operations that support the clinical enterprise. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 49

Training Training Management Healthcare 49

Harvard Business

JANUARY 22, 2018

These traits are commitment, courage, cognizance of bias, curiosity, cultural intelligence, and collaboration. It’s making the shift from emotional intelligence to emotional maturity that’s really critical when we consider the cognizant bias. Angelia Herrin, HBR. What does that mean? What does it take?

Deloitte 28

Deloitte Leadership Culture Talent 28

Harvard Business

JANUARY 26, 2018

In a study of 485 United States adults , exposure to foreign travel was linked to a greater ability to direct attention and energy, which helps us function effectively in diverse situations and display appropriate verbal and nonverbal signals of emotion. Empathy also increases when your travels thrust you into new territory.

Travel 53

Travel Agile Study Culture 53

Harvard Business

JULY 6, 2017

Our data included executives’ scores on personality and emotional intelligence assessments, interviews with their managers and HR, and our case notes. They were more likely to operate based on black-and-white ideals, such as, “There is one best idea that should prevail” or “I am running a pure meritocracy.”

Emotional Intelligence 51

Emotional Intelligence Case Interview Talent Pharmaceuticals 51

Harvard Business

JANUARY 17, 2018

Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and keep everyone engaged and motivated. I traveled to headquarters to meet the team, figure out the culture there, and get a clear sense of who controls what.

Emotional Intelligence 28

Emotional Intelligence Meeting Survey Culture 28

Harvard Business

DECEMBER 13, 2017

As an aspiring PM, there are three primary considerations when evaluating the role: Core Competencies , Emotional Intelligence (EQ), and Company Fit. Emotional Intelligence (EQ). the humans with whom you’ll work, the overall company culture (diverse, inclusive, flexible work hours, remote culture, etc.),

Productivity 28

Productivity Management Engineering Case Interview 28

Harvard Business

JANUARY 25, 2017

After years of analyzing interviews and data from more than 100 teams, it found that the drivers of effective team performance are the group’s average level of emotional intelligence and a high degree of communication between members. Consider the crew that will one day (soon?) 100% of team members were considered pragmatic.

Emotional Intelligence 28

Emotional Intelligence Sports Government Examples 28

Harvard Business

SEPTEMBER 1, 2016

Employees get special training in emotional intelligence, with two aims: listening with empathy, and understanding each guest’s unique needs. Each has the discretion to make decisions as he or she sees fit to make a customer happy, such as giving a scarf to a guest on the way to visit a sick friend.

Company 37

Company Hotels Emotional Intelligence Healthcare 37

Harvard Business

OCTOBER 25, 2018

This same phenomenon operates not just individually, but also organizationally. We worked with a venture capital firm that took pride in differentiating itself from competitors by building its culture around collegiality, care, and consensus.

Agile 42

Agile Efficiency Company Consulting 42

Harvard Business

JUNE 1, 2017

Steven, the VP operations of a media company, was asked to present on the organization’s digital transformation program to its top 100 executives during an annual strategy retreat. Given the pervasiveness of this emotion across ages and cultures, what’s the adaptive purpose of shame?

Operations 35

Operations Groups Examples Media 35

Harvard Business

APRIL 23, 2018

” Go “beyond your own worldview” and reflect on “what may be in his cultural background, education, family situation, or day-to-day pressures that’s causing him to behave this way.” ” To muster emotional empathy for that colleague, “find something in them to care about,” McKee says.

Development 53

Development How To Case Study Case Studies 53

Harvard Business

MAY 9, 2016

This means creating a culture at work where psychological safety comes first, where your coworkers feel comfortable and willing to share their concerns, needs, and ideas. For positive spillovers between parenting and work to happen, we must reflect on how we operate and who we are in each domain.

Management 28

Management Research Leadership Interviews 28

Harvard Business

JULY 29, 2016

Be sure to ask referees about the candidate’s soft skills and social and emotional-intelligence-based capabilities, says Fernández-Aráoz. But what you learn will help you get a sense for whether the candidate is “a cultural fit” for your organization.

Case Interview 28

Case Interview Interviews Case Study Case Studies 28