Culture Emotional Intelligence Operations Training 
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
Management Consulted
AUGUST 28, 2013
Booz & Company Interview and Culture. Where prestige, pay, exit opportunities and culture are concerned, Booz & Company ranks number 4 behind MBB. Operations and Logistics. So you have a Booz & Company interview coming up, and you want to be the best candidate they see? We want you to nail it. Program Management.
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Management Consulted
MAY 10, 2015
A global firm with a very interesting history, they’re known for motivating, developing and training their clients’ staff as well as the for research they carry out on the companies they work with. The Hay Group carried on growing for the next 20 years, expanding its operations and its global reach. HAY GROUP CULTURE.
The Management Centre
JUNE 29, 2022
We talked about the need for leaders to have emotional intelligence, show humanity, engage in continuous learning, be a role model, be strategic and of course, to focus on people. We needed emotional intelligence to support people through all the ambiguity and change they experienced. A tall order!
1 to 1
APRIL 28, 2022
In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.
Harvard Business
OCTOBER 13, 2016
The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. Formal training programs can teach high-potential leaders the competencies they need to think globally and manage cross-culturally.
1 to 1
MAY 10, 2021
Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Faster and More Effective Training.
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