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4 Ways to Improve Your Leadership Communication Effectiveness

Organizational Talent Consulting

Build Your Emotional Intelligence. Emotional intelligence is considered the ability to recognize, express, comprehend and regulate emotions. Your degree of self-awareness , self-management, motivation, empathy and interpersonal skills make up your emotional intelligence. 31% contributed to low morale.

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Why CEOs Can’t Dance Redux

Rick Conlow

They operate in a bubble and do not attend the party. Yet, their work cultures produce 85% disengaged employees. According to Dr. Travis Bradberry, CEOs and other executives have the lowest emotional intelligence skills of all management levels. Too many do not dance because they have lost touch with reality.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

Negative organizational culture: The overall culture within an organization can impact teamwork. If the organizational culture promotes competition, silos, or a lack of collaboration, it can trickle down to the team level and hinder cooperation. Others just do not care.

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A conversation on leadership in 2022 – with Cassie Edmiston

The Management Centre

We talked about the need for leaders to have emotional intelligence, show humanity, engage in continuous learning, be a role model, be strategic and of course, to focus on people. We needed emotional intelligence to support people through all the ambiguity and change they experienced. A tall order!

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

Captive centers, those that are client owned and operated, provide resources directly to their organization. This may seem like an attractive option for brands that want to retain control of center operations, and ensure all associates remain on-brand and embrace the corporate culture. Hiring the Right People.

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The Attributes of an Effective Global Leader

Harvard Business

The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. Global leaders need to know how to communicate — not just with their teams but with global headquarters as well.

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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

In this blog post we’ll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centers can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact center operational KPIs. Hiring the right people.

Retail 26