Peter Stark

MAY 4, 2017

After companies conduct an Employee opinion survey, they are faced with the challenge of taking action to create real change. Create Benchmarks. The CEO and VP or HR will approve the budget that will enable the company to administer an Employee Opinion Survey, Customer Satisfaction Survey, or a 360 Leadership Development Assessment.

Culture 29

Culture Survey Benchmarking Leadership 29

Peter Stark

APRIL 14, 2019

In our Employee Opinion Surveys , one question we see low more often these days has to do with the systems and processes in the organization supporting employee’s ability to do their job effectively. This is not a surprise to us and mirrors our benchmark findings as well. These are really the bureaucracies of an organization.

System 37

System Education Efficiency Resources 37

Peter Stark

JUNE 30, 2018

Over the last twenty-three years, we have conducted over 300 Employee Opinion Surveys with over 100,000 employees. We have learned a lot by isolating the Best of the Best Organizations and their leaders to learn what they do differently from their peers in the overall PBS Benchmark. A second method is to sell the problem.

Software 26

Software Benchmarking Meeting Efficiency 26

Management Consulted

AUGUST 28, 2013

Booz Surveys; Booz, Fry, Allen & Hamilton; and more. The practice areas of Booz & Company include: Strategy and Leadership. Product and Service Innovation. Consumer Products. We call what eventually became Booz affectionately, “the firm” because it went through so many name changes till it became what it is now.

Interviews 181

Interviews Culture Company Case Interview 181

Peter Stark

AUGUST 30, 2017

When high levels of trust are present in organizations we work with, we see increases in retention of the most productive employees, higher levels of engagement, superior cross-departmental communication and teamwork, greater innovation, and all around better organizational results. Steal (money, time, resources, ideas) – Who me?

Benchmarking 16

Benchmarking Survey Media Travel 16

Harvard Business

APRIL 11, 2016

” After completing the survey, the respondent receives a score that gauges the firm’s maturity in each area and reveals internal readiness for overseas expansion. These executives spanned functional areas and industries including consumer goods, IT, telecom, and industrial products, services, and materials.

Company 28

Company Tools Ethics Culture 28

Harvard Business

AUGUST 10, 2018

Knowing which organizations perform the best on any particular dimension used to require subjective surveys or painstaking research. Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies.

Benchmarking 28

Benchmarking Software B2B Comparison 28

Confessions of a Consultant

AUGUST 12, 2018

Leadership Development: Organizations often don’t have the skills internally to make a real difference around leadership development. Discussing salary surveys and benchmarking, particularly regarding key competitors (or referring to former staff and how great their ‘new job’ is). Don’t take talent for granted.

Talent 40

Talent Case Interview Engineering Interviews 40

Harvard Business

FEBRUARY 3, 2017

That’s certainly what we thought before Bain & Company launched its in-depth investigation of workforce productivity. After assessing the practices of global companies and surveying senior executives, we discovered that the best companies have roughly the same percentage of star talent as the rest — no more, no less.

Company 28

Company Talent Bain Software 28

Harvard Business

DECEMBER 28, 2016

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). It’s either in a state of growth, peak productivity, or decline. Lack of momentum and sluggishness spell doom to a CX program, and leadership must propel the program. True CX leadership comes from: Ownership.

Metrics 35

Metrics Data ROI Benchmarking 35

Harvard Business

MAY 17, 2016

The key product and customer jobs no longer attracted the best talent. Speed is measurable and can be benchmarked. Distortion of decisions: A number of years ago we studied in detail how the most important decisions like product approvals were made at a large pharmaceutical firm.

Bain 35

Bain Meeting Company Pharmaceuticals 35