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Customer intent is a treasure trove of actionable data hiding in plain sight

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Insights into what customers want and need are more important than ever as the economy and market conditions change. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Data 29
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Zero-Based Budgeting Is Not a Wonder Diet for Companies

Harvard Business

ZBB’s resurgence is further fueled by the uncertain markets hindering many companies’ efforts to attract fresh capital, as we see venture capital and private equity funds increasingly pushing ZBB on their portfolio companies, in the hope of securing a more rapid and profitable exit on their investments.

Company 29
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Show report: CX and EX inextricably linked, with empathy as the glue

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Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We So often, we design something that works for HR or finance or technology and guess what? Five years in the works, free in-flight wi-fi is now available on 80% of Delta’s U.S. It doesn’t work for employees.” “How

Report 26
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4 Ways Leaders Can Get More from Their Company’s Innovation Efforts

Harvard Business

One reason for the paltry performance is that while other business areas, like sales or finance, are considered to be core functions, innovation is often considered to be something that’s “nice to have” rather than essential. Typically when firms are evaluating investments they look for large addressable markets.

ROI 28
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What the Best Transformational Leaders Do

Harvard Business

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. But others were surprising, given their states before embarking on transformation.

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Reflections on 2013; What's Important, What's Not? What's Ahead?

MishTalk

A similar crash in public opinion awaits Bernanke for fueling one of the biggest, if not the biggest stock and bond market bubbles in history. Total credit in the economy (total social financing) showed a 40 per cent rise in November over the prior month and is on course for growth this year of almost 20 per cent. S&P UP 29.6%