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Don’t Be Tyrannized by Old Metrics

Harvard Business

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28
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The most attractive consulting market in the world

The Source

Every year, we evaluate the attractiveness of each consulting market in response to a simple question: Looking at the next 12 months only, where should you invest? Beating 17 other contenders to the top spot, the DACH market has even managed to widen its lead over the second-placed market, which this year is the US.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Don’t obsess over metrics like inquiry volume or time to close tickets. What to do.

Metrics 48
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The Most (and Least) Empathetic Companies, 2016

Harvard Business

Our publicly available metrics including CEO approval ratings from staff, ratio of women on boards, and number of accounting infractions and scandals. This year we added a carbon metric. We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media.

Company 28
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Elon Musk’s Unusual Compensation Plan Isn’t Really About Compensation at All

Harvard Business

Musk’s compensation plan, which will give him close to $56 billion in stock and awards if Tesla’s market cap reaches $650 billion, is designed to communicate a particular value proposition to Wall Street. Maintaining that patience requires constant focus on that north star of a half-a-trillion market value.

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What You Can Do to Improve Ethics at Your Company

Harvard Business

But what about the ordinary engineers, managers, and employees who designed cars to cheat automotive pollution controls or set up bank accounts without customers’ permission? Leaders in the study reported having to implement staff reduction targets, dispose of big businesses in major markets, and lead mergers and acquisitions.

Ethics 40
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BTS Group Interviews and Culture

Management Consulted

Marketing & Sales. Aerospace and Automotive. Round three is a 45 minute PowerPoint presentation including a SWOT analysis and other metrics for a company of your choosing. Salesforce Transformation. Innovation. Assessment Centers. Digital Services. Industries. Financial Services. Pharmaceutical and Biotech. Manufacturing.

Groups 100