Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28

Metrics Retail Sales Automotive 28

Rick Conlow

MAY 17, 2023

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. In summary, these companies serve as excellent examples of how servant leadership applies in various industries and contexts.

Leadership 112

Leadership Training Training Airlines 112

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 51

Airlines Strategy Strategy Strategy& 51

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

JULY 27, 2017

Make sure to use the right metrics when measuring success and identifying areas for growth. Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. Insight Center. Crossing the Digital Divide. Think about Airbnb.

Strategy 32

Strategy Strategy Strategy& Metrics 32

Harvard Business

AUGUST 7, 2018

It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. Its other key stakeholders were distributors; customers-retail; customers-industrial/food service; consumers; and employees. ” Metrics were developed to monitor these, and targets were set before moving on.

Case Interview 53

Case Interview Groups Small Business Examples 53

Harvard Business

DECEMBER 20, 2016

And this is not just the superconsumers outside your organization who are passionate about your products and services. And they’re sure to have great ideas about how to improve your products and business. There can be a lot of stress in this industry. With superconsumers, this is actually straightforward. Unlocking Energy.

Energy 28

Energy Airlines Culture Retail 28